Shipping policy
Shipping Policy
Last updated: April 22, 2026
This Shipping Policy applies only to orders placed directly through the official Sentorise website.
Sentorise products may also be available through Amazon, other online marketplaces, distributors, resellers, or third-party sales channels. Orders placed through those channels may be subject to the applicable shipping arrangements, delivery timelines, return procedures, and customer service practices of the relevant platform or sales channel.
1. Order Processing Time
Orders are usually processed within 1–3 business days after payment confirmation, subject to product availability, order verification, destination review, and logistics arrangements.
Processing may take longer during peak seasons, public holidays, promotional periods, inventory transfers, carrier delays, or where additional review is required due to battery shipping restrictions.
Business days generally exclude weekends and public holidays.
2. Shipping Destinations
We ship to selected destinations only.
Lithium batteries and related power products may be subject to shipping restrictions, carrier limitations, special handling requirements, destination limitations, and region-specific fulfillment arrangements.
We currently support delivery to selected areas in the United Kingdom, selected European destinations, and other supported regions, subject to product type, postcode, stock availability, carrier rules, customs requirements, and lithium battery transport requirements.
We currently do not ship to Greece, Croatia, the Azores, Sardinia, the Canary Islands, certain remote islands, restricted territories, or destinations subject to carrier limitations.
Delivery availability may depend on the product type, battery capacity, destination country or region, postal code, carrier rules, warehouse availability, customs requirements, and transport restrictions.
Delivery to certain remote areas, islands, offshore territories, or destinations subject to carrier limitations may not be available or may require additional review.
If an order cannot be shipped to your destination, we may contact you to cancel the order, adjust the shipping arrangement, or provide an alternative solution where available.
3. Multi-Region Fulfillment
Orders may be fulfilled from warehouses, partner facilities, or authorized logistics locations in Germany, the United Kingdom, Poland, the United States, or other supported regions depending on stock availability, destination, and operational arrangements.
The fulfillment location for an order is determined by our logistics team and may not match the website contact address or support correspondence address.
For operational reasons, products in the same order may be shipped separately or from different locations.
4. Lithium Battery Shipping Restrictions
Lithium batteries, lithium iron phosphate batteries, and related power products may be subject to carrier restrictions, special handling requirements, destination limitations, and transport-related compliance rules.
As a result, shipping may be affected by:
- Carrier acceptance rules.
- Handling procedures.
- Battery capacity or product classification.
- Packaging and labeling requirements.
- Destination restrictions.
- Remote area limitations.
- Customs clearance requirements.
- Local transport rules.
- Warehouse stock and routing arrangements.
- Weather, safety, or regulatory disruptions.
Shipping methods available for ordinary consumer goods may not be available for lithium battery products.
5. Estimated Delivery Time
Estimated delivery times shown on the website, product page, checkout page, order confirmation, or tracking page are estimates only.
Estimated delivery time is usually 3–8 business days after shipment for supported destinations, depending on stock location, destination, carrier capacity, and battery transport handling requirements.
Remote areas, islands, restricted destinations, customs clearance, carrier disruptions, public holidays, extreme weather, or special handling requirements may result in longer delivery times.
We are not responsible for delays caused by carriers, customs, incorrect addresses, failed delivery attempts, destination restrictions, force majeure events, or customer failure to provide required information.
6. Tracking Information
Where tracking is available, tracking information will be provided after the order has been shipped.
Tracking updates may take time to appear after carrier pickup or warehouse dispatch. For battery products, tracking updates may also be delayed due to special routing, carrier transfer, or transport processing.
7. Address Accuracy
Customers are responsible for providing accurate and complete shipping information, including name, address, postal code, phone number, email address, and any delivery instructions required by the carrier.
We are not responsible for failed delivery, delay, loss, return, or additional charges caused by incorrect, incomplete, outdated, or undeliverable shipping information.
If you notice an error in your shipping address, please contact us immediately. Address changes may not be possible after the order has entered fulfillment or been handed over to a carrier.
8. Failed Delivery, Refused Shipment, and Return to Sender
If a shipment is refused, unclaimed, undeliverable, or returned due to customer error, incorrect address, failure to respond to the carrier, or inability to receive the package, the customer may be responsible for:
- Original shipping costs.
- Return shipping costs.
- Carrier surcharges.
- Remote area fees.
- Storage fees.
- Re-delivery fees.
- Special handling fees.
- Any other costs charged by carriers or logistics providers.
For lithium battery products, failed delivery or refused shipment may involve additional restrictions, costs, delays, or disposal requirements.
9. Split Shipments
We may ship items in separate packages or from different locations. This may happen when products have different stock locations, transport requirements, packaging requirements, or fulfillment arrangements.
If your order is split into multiple shipments, you may receive more than one tracking number.
10. Shipping Fees
Shipping fees, if any, will be displayed at checkout or included in the product offer where applicable.
Some supported destinations may qualify for free or promotional shipping where displayed on the website or at checkout.
Additional charges may apply for remote areas, special handling, oversized goods, failed delivery, address correction, re-delivery, or destinations subject to carrier limitations, where permitted by applicable rules.
11. Taxes, Duties, and Customs
Depending on your destination, your order may be subject to taxes, duties, import charges, customs clearance procedures, or local compliance requirements.
Where taxes, duties, or import charges are not collected at checkout, they may be charged by customs authorities, carriers, or local agencies. Customers are responsible for complying with local import requirements unless otherwise stated at checkout or required by applicable law.
12. Damaged or Missing Shipments
If your package arrives damaged, incorrect, or incomplete, please contact us promptly and provide your order number, photos of the outer packaging, shipping label, inner packaging, and product condition.
Please keep all packaging materials until the issue is resolved. This may be required for carrier claims, inspection, or replacement assessment.
13. Delivery Risk
Risk of loss or damage may pass according to the delivery terms applicable to your order and the laws of your country or region. Nothing in this Policy limits any mandatory consumer rights that may apply to you.
14. Contact
For shipping questions, delivery issues, address corrections, or destination availability inquiries, please contact:
Sentorise Customer Support
Email: [email protected]
