Support for your Sentorise setup

Choose the help you need below. Have your product model and order number ready when contacting us; a serial number and a description of your setup help us respond.

Connect your Bluetooth battery

For Bluetooth-equipped models, connect inside the Sentorise app. Button names may vary with app version.

  • 1. Get ready

    Turn on your phone’s Bluetooth and keep it close to the battery. Allow the permissions requested by the app for Bluetooth discovery.

  • 2. Search in the app

    Open the Device page, tap Add, then choose Search via Bluetooth.

  • 3. Check the device

    Match the Device ID with the code on your battery label before connecting. Give multiple batteries distinct names in the app.
Open the Bluetooth setup guide
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Before you choose a battery

Have your appliance list, daily running hours and available battery-space measurements ready. These details make it easier to discuss your setup and find the model information you need.

 Get help choosing

Help us understand the issue

When contacting support, include your battery model, Device ID, order number and a short description of the issue. For app questions, add your phone model, operating-system version and an error screenshot if available.

Send these details through our support form or email [email protected].