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Terms of Service

Last updated: April 22, 2026

These Terms of Service govern your access to and use of the official Sentorise website, including browsing, purchasing products, contacting customer support, and using any services provided through the website.

By using this website or placing an order, you agree to these Terms of Service.

1. About This Website

This website offers products under the Sentorise brand.

These Terms apply only to this website and to purchases made directly through this website.

Sentorise products may also be available through Amazon, other online marketplaces, distributors, resellers, or third-party sales channels. Orders placed through those channels may be subject to the applicable pricing, promotions, payment arrangements, shipping procedures, return rules, warranty handling, and customer service practices of the relevant platform or sales channel.

2. Products

Sentorise products may include lithium batteries, lithium iron phosphate batteries, and related power products. These products are technical products and may be subject to specific requirements related to voltage, capacity, installation environment, charging system, connected equipment, transportation, storage, and use.

Product descriptions, specifications, photos, manuals, diagrams, compatibility references, and other website content are provided for general reference. We make reasonable efforts to keep information accurate and up to date, but errors, omissions, changes, or updates may occur.

We reserve the right to modify product information, pricing, availability, specifications, packaging, accessories, and website content at any time without prior notice, subject to applicable law.

3. Customer Responsibility for Compatibility

Customers are responsible for confirming compatibility, installation conditions, and proper use before purchase and installation.

Before purchasing or installing a product, you should confirm that the product is suitable for your intended application, including but not limited to:

Voltage.
Capacity.
Dimensions.
Terminal type.
Battery chemistry.
Charger compatibility.
Inverter compatibility.
Vehicle, equipment, or system compatibility.
Installation location.
Environmental conditions.
Safety requirements.
Local laws, regulations, and technical standards.

Website information does not replace technical evaluation, professional installation advice, or proper system assessment. If you are unsure whether a product is suitable for your application, you should consult a qualified technician, installer, electrician, or relevant professional before purchase or installation.

We are not responsible for loss, damage, malfunction, safety issues, or incompatibility caused by incorrect selection, improper installation, unsuitable connected equipment, misuse, unauthorized modification, or use outside the product’s stated specifications.

4. Orders and Acceptance

When you place an order, you are making an offer to purchase the selected product under these Terms. We may accept or reject the order at our discretion, subject to applicable law.

We may cancel, reject, or hold an order for reasons including but not limited to:

Product unavailability.
Pricing or product information errors.
Payment issues or suspected fraud.
Shipping restrictions.
Battery transport or handling limitations.
Destination restrictions.
Incorrect or incomplete customer information.
Carrier refusal or delivery impossibility.
Compliance, customs, or regulatory concerns.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled portion of the order unless otherwise permitted by applicable law.

5. Pricing and Payment

Prices are displayed on the website in the applicable currency shown at checkout. Prices, promotions, discounts, taxes, shipping fees, and product availability may change from time to time.

Payment must be completed using one of the payment methods available at checkout. Payment information is processed by third-party payment providers. We do not store complete payment card details on our own systems.

You are responsible for ensuring that payment information, billing information, shipping information, and contact details are accurate and complete.

6. Shipping and Delivery

Shipping is governed by our Shipping Policy.

Lithium batteries and related power products may be subject to shipping restrictions, carrier limitations, special handling requirements, or region-specific fulfillment arrangements.

Orders may be fulfilled from warehouses, partner facilities, or authorized logistics locations in Germany, the United Kingdom, Poland, the United States, or other supported regions depending on stock availability, destination, and operational arrangements.

Delivery times are estimates only and may be affected by product availability, destination, carrier capacity, handling requirements, customs clearance, remote area restrictions, weather, holidays, or other factors outside our control.

7. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Do not return any product without prior written authorization.

Approved return instructions and the designated return address will be provided by our customer support team after review.

Unauthorized returns may be refused, delayed, lost, or unable to be processed.

8. Product Use and Safety

You agree to use all products responsibly and in accordance with product specifications, manuals, safety instructions, applicable laws, and professional installation requirements.

You must not misuse, abuse, open, modify, disassemble, short-circuit, puncture, crush, expose to water, expose to excessive heat, use with incompatible equipment, or operate products outside stated specifications.

Improper use of lithium batteries may cause product damage, system failure, fire, personal injury, property damage, or other serious consequences.

We are not responsible for damage, loss, or injury caused by misuse, improper installation, incompatible systems, unauthorized modification, negligent handling, or failure to follow safety instructions.

9. Website Content

All content on this website, including text, images, graphics, logos, icons, videos, product descriptions, manuals, diagrams, and other materials, is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, display, publish, sell, or exploit website content without prior written permission, except as permitted by applicable law.

10. Third-Party Services and Links

Our website may contain links to third-party websites, tools, payment providers, logistics tracking pages, apps, or services. We are not responsible for third-party websites, services, content, privacy practices, or terms.

Use of third-party services may be subject to their own terms and policies.

11. Prohibited Uses

You agree not to use this website or our services for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose.

You must not:

Violate applicable laws or regulations.
Submit false, misleading, or fraudulent information.
Interfere with website security or operation.
Attempt unauthorized access to systems or data.
Use the website to transmit malware, spam, or harmful code.
Misuse product information in a way that creates safety or compliance risks.
Infringe intellectual property or privacy rights.

We may suspend or restrict access, cancel orders, or take other appropriate action if we believe these Terms have been violated.

12. Disclaimer of Warranties

To the fullest extent permitted by applicable law, this website and its content are provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, error-free, secure, or free from defects.

Product warranties, if any, are subject to the specific warranty terms provided with the product or displayed by us. No informal statement, website content, customer service communication, or marketing material creates any warranty beyond the warranty expressly provided by us, unless required by applicable law.

13. Limitation of Liability

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profit, loss of business, loss of data, loss of use, equipment damage, system downtime, or third-party claims arising from use of the website, products, or services.

Our total liability for any claim related to a product or order will not exceed the amount paid by you for the specific product giving rise to the claim, except where such limitation is not permitted by applicable law.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold us harmless from claims, losses, damages, liabilities, costs, and expenses arising from your misuse of products, violation of these Terms, violation of applicable law, unauthorized modification, improper installation, or infringement of third-party rights.

15. Governing Law

These Terms are governed by the laws applicable to the operation of this website, unless mandatory consumer protection laws in your country or region require otherwise.

Nothing in these Terms is intended to limit any mandatory rights you may have under applicable consumer protection laws.

16. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this website with a revised “Last updated” date. Your continued use of the website after changes are posted means you accept the updated Terms, to the extent permitted by applicable law.