Privacy Policy

 

PRIVACY STATEMENT

Sentorise (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you visit our website https://eu.sentorise.com or use our products and services.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

 

1. Collection of Personal Data

We collect the following types of personal data:

1.1 Data You Provide to Us

• Account registration details (name, email, password)

• Purchase information (billing/shipping address, payment details)

• Customer support inquiries (via email, chat, or phone)

• Survey responses, product reviews, or marketing opt-ins

1.2 Data Collected Automatically

• Device type and identifiers

• IP address and approximate geolocation

• Browser type and operating system

• Website usage, analytics, and diagnostics

• Cookies and similar technologies (see Section 5)

2. How We Use Your Personal Data

We process your personal data for the following purposes:

• Providing Services: To fulfill orders, process payments, and deliver products.

• Improving Services: To analyze performance, fix issues, and enhance our offerings.

• Communications: To send account updates, respond to inquiries, and provide marketing (with your consent).

• Security & Fraud Prevention: To protect against fraud, abuse, and unauthorized access.

• Legal Compliance: To meet regulatory obligations.

3. Legal Basis for Processing (GDPR)

If you reside in the European Economic Area (EEA), we process your personal data under one or more of the following legal bases:

• Your consent (Article 6(1)(a) GDPR)

• Performance of a contract (Article 6(1)(b) GDPR)

• Compliance with a legal obligation (Article 6(1)(c) GDPR)

• Our legitimate interests (Article 6(1)(f) GDPR), such as service improvement and fraud prevention

4. Disclosure of Personal Data

We may share your personal data with:

• Service Providers (e.g., payment processors, shipping carriers, analytics providers)

• Affiliated Companies for internal operations

• Business Transfers in connection with mergers, acquisitions, or asset sales

• Legal Authorities when required by law or to protect our rights

We do not sell your personal data.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Enable core website functionality

• Remember your preferences

• Analyze site performance

• Provide targeted advertising (with your consent)

You can manage or disable cookies in your browser settings. For more details, see our Cookie Policy.

6. Your Rights (EEA Residents)

You have the right to:

• Access your personal data

• Request correction or deletion

• Restrict or object to processing

• Withdraw consent at any time

• Receive your data in a portable format

• Lodge a complaint with your local data protection authority

To exercise these rights, contact us at: support@sentorise.com

7. Data Security and Retention

We use reasonable technical and organizational measures to protect your personal data. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer period is required by law.

8. Third-Party Links and Services

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies.

9. International Data Transfers

If we transfer your personal data outside the EEA, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in technology, laws, or our business practices. We will notify you of any material changes by updating the “Effective Date” above.

11. Contact Us

For any questions or concerns about this Privacy Policy or your personal data, contact us at:

Tel: (+86) 0755-89367371 Monday to Friday 9:00 am - 6:00 pm ( CST )

Email: support@sentorise.com

Address: Room 508, No. 402, Jianpeng Road, Helong Street, Baiyun District, Guangzhou