Shipping & Delivery Policy 

Thank you for choosing Sentorise.
This policy explains how we handle shipping, delivery, and related fees within the European Union.

1. Shipping Destinations

We currently ship across the European Union, with orders dispatched from our Germany EU warehouse or fulfilled by Amazon FBA, depending on stock availability and location.

2. Shipping Carrier

All shipments are handled through DPD Standard Delivery, providing reliable tracked service across Europe.

3. Order Processing Time

  • Orders are processed within 1–2 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

4. EU Shipping Rates (by Region & Weight)

Shipping fees are automatically calculated at checkout based on destination and total parcel weight.
Delivery times shown are estimates after dispatch.

🇩🇪 Germany (Domestic)

Carrier: DPD Standard (1–3 Days)

Weight Range Rate
0–3 kg €7.00
3.01–5 kg €8.00
5.01–10 kg €8.50
10.01–15 kg €9.50
15.01–20 kg €10.00
20.01–31.5 kg €11.00

🌍 Western Europe

Countries: France, Belgium, Luxembourg, Netherlands

Carrier: DPD Standard (7–14 Days)

Weight Range Rate
0–5 kg €16.00
5.01–10 kg €17.00
10.01–15 kg €18.50
15.01–20 kg €19.00
20.01–30 kg €19.50

🇩🇰 Denmark

Carrier: DPD Standard (7–14 Days)

Weight Range Rate
0–5 kg €15.00
5.01–10 kg €16.00
10.01–15 kg €17.50
15.01–20 kg €18.00
20.01–30 kg €18.50

🇪🇺 Central Europe

Countries: Austria, Hungary, Poland, Slovakia, Slovenia

Carrier: DPD Standard (7–14 Days)

Weight Range Rate
0–5 kg €17.00
5.01–10 kg €18.00
10.01–15 kg €19.00
15.01–20 kg €19.50
20.01–30 kg €20.00

🌍 Southern Europe

Countries: Italy, Spain, Portugal, Ireland, Sweden

Carrier: DPD Standard (7–14 Days)

Weight Range Rate
0–5 kg €18.00
5.01–10 kg €19.00
10.01–15 kg €20.00
15.01–20 kg €21.00
20.01–30 kg €22.00

🌍 Northern Europe

Countries: Estonia, Finland, Latvia, Lithuania, Croatia

Carrier: DPD Standard (7–14 Days)

Weight Range Rate
0–5 kg €26.50
5.01–10 kg €27.50
10.01–15 kg €28.50
15.01–20 kg €29.00
20.01–30 kg €29.50

🌍 Eastern Europe

Countries: Bulgaria, Romania

Carrier: DPD Standard (7–14 Days)

Weight Range Rate
0–5 kg €35.00
5.01–10 kg €36.00
10.01–15 kg €36.50
15.01–20 kg €37.00
20.01–30 kg €38.00

5. Parcel Size & Weight Limitations

Parameter Limit
Maximum billable weight 31.5 kg
Minimum weight 0.1 kg
Minimum dimensions 15 × 11 × 1 cm
Maximum dimensions 120 × 60 × 60 cm
Girth limit Length + 2 × (Width + Height) ≤ 300 cm
Volume limit < 150 L (Length × Width × Height / 1000)

6. Return Shipping Fees

  • Germany: €7.5 per parcel

  • Other EU Countries: €25 per parcel

7. Oversize & Overweight Surcharges

Category Condition Fee
Small oversize Below min. size or Length 120–175 cm / Width > 60 cm / Volume > 150 L €5
Medium oversize Length > 175 cm / Girth 300–330 cm / Weight 31.5–40 kg €38
Large oversize (High risk) Length > 250 cm / Girth > 330 cm / Weight > 40 kg €58 (may be refused)

8. Packaging & Product Surcharges

Type Fee
Irregular or non-standard packaging €5
Tires, plastic drums €6
Lithium-powered goods (<100 Wh) €5 per parcel
Lithium-powered goods (>100 Wh) Not accepted

9. Regional & Island Surcharges

Area Fee
German islands €15
Other EU islands €30

10. Address & Delivery Exception Fees

Issue Fee
Wrong address, refusal, or failed delivery (return) €7.5 (Germany) / €20 (Europe)
Address change (not guaranteed) €7.5 (Germany) / €20 (Europe)
Re-delivery (per attempt) €3 per parcel

11. Customs & VAT

  • All orders are shipped from within the EU

  • No additional customs duties or VAT apply

  • Taxes are included at checkout

12. Support

📧 support@sentorise.com
🕓 Response time: within 24 hours (Monday–Friday)

Sentorise reserves the right of final interpretation of this policy.